Refund policy
Mellora - Refunds & Returns Policy
At Mellora, your satisfaction is our priority. We are committed to delivering high-quality products and ensuring a seamless shopping experience. Below is our Refunds & Returns Policy, outlining the conditions for returning products.
Returns Eligibility
We accept returns for products that are unused, unopened, and in their original packaging. Due to hygiene and safety reasons, we cannot accept returns if the product has been opened or used. Please inspect your order carefully upon arrival before opening any sealed packaging.
Damaged or Defective Items
If you receive a damaged or defective item, contact our customer support team within 7 days of receiving your order. We may request photos of the issue to facilitate the process. Once approved, we will provide return instructions and offer a replacement at no additional cost.
Incorrect Orders
If you receive an incorrect item, please notify us within 7 days of delivery. We will arrange a return and issue a replacement or refund, based on your preference.
Non-Returnable Items
For the health and safety of all our customers, some items are non-returnable due to sanitary reasons. These include, but are not limited to:
- Personal care products
- Cosmetics
- Intimate apparel
- Any items that come into direct contact with the skin or body
Please review product descriptions carefully before making a purchase.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 days. Please note:
- Shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility
How to Initiate a Return
If your order qualifies for a return, please reach out to our customer support team via our "Contact Us" page. Our team will guide you through the return process.
Packaging Your Return
Ensure the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure safe delivery.
Exchanges
Due to hygiene policies, we do not accept exchanges for opened products. If you received a damaged, defective, or incorrect item, please follow the relevant sections above for assistance.
At Mellora, we value your trust and strive to provide the best possible service. If you have any questions about our Refunds & Returns Policy, feel free to reach out to our customer support team. Thank you for shopping with us!